Tools for the EV Future

Lea Malloy

Head of Research and Development at Cox Automotive Mobility Group

Lea Malloy leads Research and Development for the Cox Automotive Mobility Group, with an emphasis on emerging technology and mobility services, such as electric vehicle battery, powertrain and charging, as well as, sensor and calibration (ADAS) capabilities for fleet and retail clients. Previously, she oversaw reconditioning operations for Manheim. Malloy joined Cox Automotive in 2010 in a strategy and corporate development role at She has held positions in Product and Portfolio Management at Autotrader before joining Cox Automotive strategy in 2015. Malloy holds Bachelor of Arts degrees in Psychology and Sociology, and a Master’s degree in Business Administration from Wake Forest.

Preparing to Sell & Service New Technology Vehicles

Chris Chesney

Senior Director of Customer Training at Advance Auto Parts

Chris Chesney has more than 50 years of experience in the automotive aftermarket and currently serves as Senior Director of Customer Training for CARQUEST Technical Institute (CTI) and Advance Professional. Chesney received his ASE certifications in 1972 and has led thousands of technician trainings across North America. He is also a thought leader for the aftermarket speaking at many national conferences with focus on what the industry can expect in the future.

Grave Risks in the Service Department – Operating Safely and Compliantly

Adam Crowell

President & General Counsel at ComplyNet

Adam Crowell is President & General Counsel to ComplyNet, the leading provider of risk mitigation and compliance services in the automotive industry. Adam is a licensed practicing attorney with 19 years of experience primarily representing dealerships, trucking companies, and auto auctions.

Adam’s experience is that most regulatory fines, claims, injuries, and lawsuits are avoidable, but it takes proactive steps, the guidance of knowledgeable experts, and great systems to effectively mitigate these risks. Adam has also experienced first-hand that a company’s compliance efforts can be leveraged for significant savings on the insurance and workers’ compensation fronts, and potentially used to win other business.

Adam has spoken on the local, state, and national levels, including presentations to the National Automobile Dealers Association (NADA), the National Independent Auto Dealers Association (NIADA), and the National Association of Dealer Counsel (NADC). Adam double majored in Economics and Religion at Denison University, and was elected into the honorary Order of the Curia for outstanding academics, character, and achievements at Capital University Law School.

1. Fixed Coverage – What Do I Need to Succeed?

2. KPI’s – Is the Plan Working?

Robert Dresen

Owner/Operator Team at Fixed Ops

Robert Dresen is the owner/operator of the national automotive consulting firm Team Fixed Ops. Having spent over 30 years in the automotive industry, his extensive experience has earned him the reputation as a top performer amongst the leaders in his field. Robert’s ascent to becoming a Fixed Ops Manager was built from working back-end dealership positions starting as a parts driver, parts manager and service manager. Utilizing his experiences, he applied his collective knowledge to create his company in order to aid and assist independent and OEM dealerships that were in need of guidance and support. Since creating Team Fixed Ops in 2015, Robert’s ability to improve a dealer’s profitability and employee quality of life has spread nationwide thru referrals. The growth of Team Fixed Ops has been a result of his integrity, expertise, and dedication to the company and the dealers.

1. Fixed Ops 101: The Basics of Service Success

2. Advanced Fixed Ops: How to Produce Serious Net

Brett Coker

Vice President at Automotive Service Consultants (ASC)

Brett Coker has over 40 years of retail dealership and consulting experience in all areas of dealership operation including fixed and variable operations and is considered an expert in the field of fixed operations.

As vice-president of Automotive Service Consultants (ASC), Mr. Coker developed, piloted, and rolled-out numerous nationwide training programs for BMW, Buick, Cadillac, Jaguar, HMA and Saturn, as well as providing consulting and training services for dozens of dealerships in the U.S. and Canada. He has performed innumerable workshops, seminars, 20-group meetings, and is a NADA National Convention Workshop Speaker. As a recognized industry expert, he has provided expert testimony in prominent legal cases, has written numerous industry articles, and has produced over 100 service department e-training videos. Mr. Coker also moderates independent and RV service 20-Groups, performs in-dealership consulting (franchise auto, RV and marine, and independent automotive), and Management/Service Advisor training nationwide. He also serves as the off-site Fixed Operations Director for a large dealership group.

Mr. Coker attended Wake Forest University, has CMC accreditation with the Institute of Management Consultants, attended the NADA Dealer Candidate Academy, and is a certified “Train the Trainer” with the Outside Services and Consulting (OSC) division.